Refund policy
At W MB Commerce Limited, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may return eligible items in accordance with the policy below.
30-Day Return Policy
You have 30 calendar days from the date you receive your order to request a return.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging where possible.
- Be free from damage, misuse, or excessive wear.
- Include all accessories, manuals, and components originally supplied.
Items that do not meet these conditions may not be eligible for a refund.
Return Shipping
Unless the item is faulty, damaged, or supplied in error, the customer is responsible for all return shipping costs.
We recommend using a tracked and insured delivery service, as W MB Commerce Limited cannot be held responsible for returned items lost or damaged during transit.
Condition of Returned Items
Returned products must arrive at our warehouse in good, clean, and resalable condition.
If a returned item is received damaged, incomplete, used beyond normal inspection, or unsuitable for resale, we reserve the right to:
- Reject the return, or
- Deduct an appropriate amount from the refund where permitted by law.
Non-Returnable Items
The following items cannot be returned unless they are faulty:
- Opened or partially used sealants, adhesives, silicones, foams, or chemical products.
- Custom-made or special-order products.
- Clearance or final sale items.
- Gift cards.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
We will review your claim and arrange a replacement or refund where appropriate.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Original shipping charges are non-refundable unless the return is due to our error or a faulty product.
Exchanges
We currently do not offer direct exchanges.
If you require a different item, please return the original product (if eligible) and place a new order.
Return Address
W MB Commerce Limited
Unit 8, Ballybin Enterprise Center
Ballybin Road
Ashbourne
Co. Meath
A84 EY02
Ireland
Contact Us
If you have any questions regarding returns or refunds, please contact us:
W MB Commerce Limited
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at wmbcommerce@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at wmbcommerce@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at wmbcommerce@gmail.com.
📞 +353 83 204 5763