Refund policy

Refund & Returns Policy

Last updated: 17 August 2026

At W MB Commerce Limited, we want you to be satisfied with your purchase. This policy explains how cancellations, returns, refunds and faulty products are handled.

1. Online Order Cancellation – 14 Day Cooling-Off Period

If you purchase from wmbshopping.com as a consumer, you generally have the right to cancel your online purchase within 14 days of receiving the goods, without giving a reason, subject to the legal exceptions described below.

To exercise this right, you must notify us within the 14-day cancellation period.

Please contact:

Email: info@wmbcommerce.ie
Phone: 083 204 5763

After notifying us of your cancellation, you should return the goods within 14 days.

Unless the goods are faulty, damaged, incorrect or otherwise covered by your statutory rights, the customer is generally responsible for the direct cost of returning unwanted goods.

2. Return Condition

For change-of-mind returns, products should be returned:

Unused
In good condition
Complete with any accessories or components supplied
In their original packaging where reasonably possible
With proof of purchase

You may inspect a product to the extent reasonably necessary to determine its nature, characteristics and functioning.

If goods have been handled beyond what would reasonably be permitted when examining them in a shop, we may be legally entitled to reduce the refund to reflect any resulting loss in value.

3. Products That Cannot Normally Be Returned for Change of Mind

The statutory cooling-off right may not apply to certain products where an exemption under applicable law applies.

Examples may include:

Products made or customised specifically for the customer
Products cut or prepared to a customer's specification
Certain sealed products that are not suitable for return for health or hygiene reasons once unsealed
Products that have been inseparably mixed with other goods after delivery

This does not affect your rights where an item is faulty, damaged or not as described.

4. Faulty, Damaged or Incorrect Products

Please inspect your order when it arrives.

The product is faulty
The product is damaged
You receive the wrong product
The product does not match its description

Under Irish consumer law, consumers have statutory rights where goods are faulty, not fit for purpose or not as described.

Where a fault is reported within 30 days of receiving the goods, you may have a short-term right to cancel the purchase and receive a full refund. Depending on the circumstances, you may instead choose a repair or replacement.

After the initial 30-day period, you may still have rights to remedies such as repair, replacement, price reduction or refund depending on the circumstances.

Nothing in this policy limits your statutory consumer rights.

5. How to Request a Return

Before returning an item, please contact us with:

Your name
Order number or invoice number
Product details
Reason for the return
Photographs where the item is damaged, incorrect or faulty

info@wmbcommerce.ie

We will provide return instructions where required.

Please do not send products back without sufficient information to identify the order.

6. Return Address

Unless we provide different instructions, approved returns should be sent or brought to:

W MB Commerce Limited
Unit 8, Ballybin Enterprise Center
Ballybin Road
Ashbourne, Co. Meath
A84 EY02
Ireland

Customers may also contact us before visiting the showroom to arrange a return in person.

7. Return Shipping Costs

For change-of-mind returns under the cooling-off period, the customer may be responsible for return delivery costs where permitted by law.

Where the product is faulty, damaged, incorrect or otherwise requires return due to a failure on our part, we will handle reasonable return arrangements in accordance with your statutory rights.

We recommend using a tracked service when returning goods by courier or post.

8. Refunds

Once returned goods are received, we will inspect them and process any refund due.

Where a valid consumer cancellation applies, refunds will be made in accordance with applicable law.

Approved refunds will normally be returned to the original payment method.

Banks and payment providers may require additional processing time before the refund appears in your account.

9. Original Delivery Charges

Where you validly cancel an entire online consumer order during the statutory cooling-off period, any refund of the original standard delivery charge will be handled in accordance with applicable consumer law.

If you selected a delivery method that was more expensive than our standard delivery option, we may not be required to refund the additional delivery cost.

10. Partial Returns

If an order contains multiple products, you may request to return only some of those products where the applicable return rights allow.

Any refund will relate to the products being returned and any delivery adjustment required by law.

11. Exchanges

If you would like a different size, colour, specification or product, please contact us.

Depending on stock availability, we may arrange an exchange or ask you to return the original product and place a new order.

12. Trade and Business Purchases

Statutory consumer cancellation rights generally apply to consumers rather than purchases made wholly or mainly for business or trade purposes.

Returns for trade or business customers may therefore be subject to separately agreed account terms, quotation terms or return arrangements.

This does not affect any rights that cannot legally be excluded.

13. Sale and Promotional Products

Products purchased during a sale or promotion remain protected by applicable consumer rights.

A reduced price does not remove your statutory rights where a product is faulty, damaged or not as described.

14. Proof of Purchase

We may request proof of purchase when processing a return or refund.

Acceptable proof may include:

Order confirmation
Invoice
Receipt
Relevant payment record

15. Contact Us

For questions regarding returns, refunds, cancellations or faulty products, please contact: