Privacy policy

Privacy Policy

Last updated: 17 August 2026

W MB Commerce Limited respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit or make a purchase from our website, contact us, visit our showroom, subscribe to marketing communications, or otherwise interact with W MB Commerce Limited.

1. Who We Are

W MB Commerce Limited is the data controller responsible for the personal information described in this Privacy Policy.

W MB Commerce Limited
Unit 8, Ballybin Enterprise Center
Ballybin Road
Ashbourne, Co. Meath
A84 EY02
Ireland

Email: info@wmbcommerce.ie
Phone: 083 204 5763

2. Personal Information We Collect

Depending on how you interact with us, we may collect:

Your name
Company or business name
Billing and delivery address
Email address
Telephone number
Order and purchase information
Products you view or add to your cart
Payment and transaction information
Communications you send to us
Marketing preferences
IP address
Browser, device and operating system information
Website activity and interaction information
Cookie and similar technology information

Payment card information is generally processed securely by our payment service providers and is not stored directly by W MB Commerce Limited.

3. How We Collect Your Information

We may collect personal information when you:

Place an order through our website
Create or use a customer account
Contact us by email, telephone, WhatsApp or contact form
Visit our showroom or make a trade enquiry
Subscribe to our mailing list or marketing communications
Browse or interact with our website
Respond to promotions or advertisements
Purchase products or request a quotation

We may also receive information from service providers that help us operate our website, process payments, deliver orders, measure website performance and conduct marketing.

4. How We Use Your Personal Information

We may use your personal information to:

Process and fulfil your orders
Arrange delivery or collection
Process payments and refunds
Provide invoices and transaction records
Respond to enquiries
Provide customer service
Manage trade and customer accounts
Provide quotations and product availability information
Send order and delivery updates
Prevent fraud and protect our business
Maintain and improve our website
Analyse website performance and customer behaviour
Provide relevant advertising
Send marketing communications where permitted
Comply with tax, accounting, regulatory and legal obligations

5. Legal Bases for Processing

Where the General Data Protection Regulation applies, we process personal information using one or more lawful bases.

Contract

We process information where necessary to provide products or services you have requested, including processing orders, payments, deliveries, collections and customer enquiries.

Legal Obligation

We may process and retain information where required to comply with tax, accounting, regulatory or other legal requirements.

Legitimate Interests

We may process information where necessary for the legitimate operation and development of W MB Commerce Limited, including fraud prevention, business administration, customer service, website improvement and certain marketing activities where permitted by law.

We balance these interests against your privacy rights.

Consent

Where required, we rely on your consent for activities such as certain marketing communications and non-essential cookies.

Where processing is based on consent, you may withdraw your consent at any time.

6. Online Store and Shopify

Our online store is hosted using Shopify.

Shopify provides the ecommerce platform that enables us to offer and sell our products online.

When you visit our website or make a purchase, personal information may be processed by Shopify and relevant service providers in order to provide the website, checkout, payment, security and ecommerce functionality.

7. Marketing Communications

If you have subscribed to our marketing communications, or where we are otherwise permitted by law to contact you, we may send information about:

New products
Special offers
Trade offers
Price lists
Promotions
Showroom updates
Product availability
Other W MB Commerce news

We may use marketing service providers, including Klaviyo, to help manage email marketing and communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link provided in the email.

You may also contact us at info@wmbcommerce.ie to update your marketing preferences.

Unsubscribing from marketing communications will not prevent us from sending essential transactional communications relating to an order or account.

8. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

Operate essential website functions
Remember preferences
Maintain shopping cart functionality
Improve website performance
Understand how visitors use our website
Measure advertising effectiveness
Personalise certain website or advertising experiences where permitted

Where required by law, non-essential cookies will only be used after you provide your consent.

You can manage applicable cookie preferences through the cookie or privacy settings available on our website and through your browser settings.

9. Advertising and Analytics

We may use analytics and advertising technologies to understand website performance, measure marketing effectiveness and advertise W MB Commerce products and services.

Depending on your consent choices and applicable law, information about your website activity may be shared with analytics or advertising service providers.

This may include technologies associated with platforms such as Meta and other advertising or analytics providers we use from time to time.

10. How We Share Personal Information

We do not sell your personal information.

We may share personal information with trusted service providers where necessary to operate our business, including:

Shopify and ecommerce service providers
Payment processors
Delivery and courier companies
IT and website service providers
Email and marketing service providers
Analytics and advertising providers
Accountants and professional advisers
Government, regulatory or law enforcement authorities where legally required

These parties may only receive information that is reasonably necessary for the relevant purpose.

11. International Data Transfers

Some of the service providers we use may process personal information outside Ireland or the European Economic Area.

Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is made in accordance with applicable data protection law.

Where required, this may include reliance on an adequacy decision, Standard Contractual Clauses or other legally recognised safeguards.

12. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on:

The nature of the information
Our relationship with you
Tax and accounting requirements
Legal and regulatory requirements
Fraud prevention
Establishing, exercising or defending legal claims

When information is no longer required, we take reasonable steps to securely delete or anonymise it.

13. Security

We take reasonable technical and organisational measures designed to protect personal information against:

Unauthorised access
Loss
Misuse
Alteration
Disclosure
Destruction

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

14. Your Data Protection Rights

Subject to applicable law, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Request restriction of processing
Object to certain processing
Withdraw consent where processing is based on consent
Request portability of certain personal information
Object to direct marketing

To exercise your rights, contact:

info@wmbcommerce.ie

We may need to verify your identity before completing certain requests.

15. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can attempt to resolve the issue.

You also have the right to make a complaint to the Data Protection Commission in Ireland, which is the Irish supervisory authority for data protection matters.

16. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of websites that we do not control. We recommend reviewing the privacy policy of any third-party website you visit.

17. Children's Privacy

Our products and services are not specifically directed at children, and we do not knowingly seek to collect personal information from children for marketing purposes.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, legal requirements or data protection practices.

The latest version will be published on this website with an updated revision date.

19. Contact Us

If you have questions about this Privacy Policy or how W MB Commerce Limited processes personal information, please contact us: